VM Monitoring
VM Monitoring & Management
Round-the-clock monitoring and management of your virtual machines across three tiers of service depth.
| Feature | Essential Custom pricing | Popular Advanced Custom pricing | Elite Custom pricing |
|---|---|---|---|
| 24x7 Monitoring | |||
| Uptime Checks | |||
| Resource Alerting | |||
| Incident Response | |||
| Standard Remediation | |||
| Proactive Monitoring | |||
| Performance Monitoring | |||
| Root Cause Identification | |||
| Operational Remediation | |||
| Performance Optimization | |||
| Proactive Remediation | |||
| Priority Incident Handling |
K8s Monitoring
Kubernetes Monitoring & Management
24x7 cluster health and workload monitoring with three tiers of operational depth for your Kubernetes environments.
| Feature | Essential Custom pricing | Popular Advanced Custom pricing | Elite Custom pricing |
|---|---|---|---|
| 24x7 Cluster Health Monitoring | |||
| Workload Availability Checks | |||
| Alerting on Cluster Events | |||
| Standard Incident Response | |||
| Proactive Cluster Monitoring | |||
| Performance Alerting | |||
| Routine Operational Support | |||
| Incident Response & Escalation | |||
| Performance Optimization | |||
| Priority Incident Response | |||
| Continuous Cluster Health Management |
Backup Management
Backup Managed Services
Expert management of your backup infrastructure, from routine monitoring to full operational ownership.
| Feature | Essential Custom pricing | Popular Advanced Custom pricing | Elite Custom pricing |
|---|---|---|---|
| Backup Job Monitoring | |||
| Job Status Checks | |||
| Basic Restore Assistance | |||
| Failure Notifications | |||
| Retention Management | |||
| Regular Restore Testing | |||
| Failure Remediation | |||
| End-to-End Backup Ownership | |||
| Restore Validation | |||
| Priority Handling | |||
| Operational Oversight |
SIEM
SIEM — Security Monitoring
Centralized log collection and security monitoring, from standard alerting to 24x7 proactive threat detection and incident handling.
| Feature | Essential Custom pricing | Popular Advanced Custom pricing | Elite Custom pricing |
|---|---|---|---|
| Centralized Log Collection | |||
| Basic Security Monitoring | |||
| Standard Alerting | |||
| Infrastructure & System Event Visibility | |||
| Correlation Rules | |||
| Enhanced Alerting | |||
| Incident Visibility Across Workloads | |||
| 24x7 Security Monitoring | |||
| Advanced Threat Detection | |||
| Prioritized Alerts | |||
| Proactive Security Incident Handling |
Licensing
Software Licensing
Fully managed software licenses billed monthly alongside your infrastructure.
Managed Services FAQ
Questions about managed operations
From 24×7 monitoring to fully managed operational ownership — pricing, SLAs, and engagement models explained.
Still have questions?
Our solutions team typically replies within an hour during business hours.
Get a custom quote- Neon Cloud managed services include 24x7 VM monitoring and management, automated backup management, OS patching, software licensing (Windows Server, SQL Server, cPanel, Plesk), and Kubernetes cluster monitoring. Each service is available in Essential, Advanced, and Elite tiers with increasing levels of proactive management and operational ownership.
- Essential tier provides 24x7 monitoring, uptime checks, resource alerting, and standard incident response. Advanced tier adds proactive monitoring, performance analysis, root cause identification, and operational remediation. Elite tier includes everything in Advanced plus performance optimization, proactive remediation, and priority incident handling with the fastest response times.
- Yes, Neon Cloud managed services include automated OS patching for both Linux and Windows virtual machines. Patches are tested in staging environments before deployment, and maintenance windows are coordinated with your team to minimize disruption. Critical security patches can be fast-tracked with priority deployment.
- Backup managed services range from basic job status checks and restore assistance (Essential) to full end-to-end backup ownership with restore validation and priority handling (Elite). The Advanced tier includes retention management, regular restore testing, and failure remediation to ensure your data is always recoverable.
- Neon Cloud managed services — VM monitoring, Kubernetes monitoring, backup management, and SIEM — are custom-quoted based on your environment and tier (Essential, Advanced, or Elite), and billed monthly. Contact our team for a tailored quote. There are no long-term commitments or upfront payments; scale your services up or down as your needs change.
- Neon Cloud offers fully managed software licensing for Windows Server, Microsoft SQL Server, cPanel, and Plesk. All licenses are billed monthly alongside your infrastructure with no upfront costs or long-term commitments. Licensing includes installation, configuration, and ongoing updates managed by our team.