Question 1

How do I contact Neon Cloud sales?

Accepted Answer

You can reach our sales team through the contact form on this page or by emailing sales@neoncloud.com. We typically respond within 4 business hours.

Question 2

What support options does Neon Cloud offer?

Accepted Answer

Neon Cloud provides 24/7 ticket-based support for all customers. Enterprise customers get phone support, dedicated account managers, and guaranteed SLA response times ranging from 15 minutes (P1) to 8 hours (P4).

Question 3

Where are Neon Cloud's offices located?

Accepted Answer

Neon Cloud has two offices: our headquarters in Gurgaon, India (901, 9th Floor, Capital The Cityscape, Sector 66) and a US office in Dover, Delaware (8 The Green, STE R). Our data center is in Delhi NCR (Noida), colocated in an NTT Data Center facility.

Question 4

How quickly does Neon Cloud respond to inquiries?

Accepted Answer

Sales inquiries are typically responded to within 4 business hours. Support tickets are triaged by priority — P1 critical issues get a 15-minute response SLA, while general inquiries are handled within 8 hours.

Question 5

Can I schedule a demo of Neon Cloud?

Accepted Answer

Yes. Select "Sales" as your inquiry type in the contact form and mention you'd like a demo. Our solutions team will schedule a personalized walkthrough of the platform tailored to your use case.

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