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Talk to Neon Cloud
Pricing, support or partnership — tell us what you need and the right person will reply.
Send us a message
- You can reach our sales team through the contact form on this page or by emailing sales@neoncloud.com. We typically respond within 4 business hours.
- Neon Cloud provides 24/7 ticket-based support for all customers. Enterprise customers get phone support, dedicated account managers, and guaranteed SLA response times ranging from 15 minutes (P1) to 8 hours (P4).
- Neon Cloud has two offices: our headquarters in Gurgaon, India (901, 9th Floor, Tower B, Capital the Cityscape, Sector 66) and a US office in Dover, Delaware (8 The Green, STE R). Our data center is colocated in a Tier III facility in Delhi NCR (Noida).
- Sales inquiries are typically responded to within 4 business hours. Support tickets are triaged by priority — P1 critical issues get a 15-minute response SLA, while general inquiries are handled within 8 hours.
- Yes. Select "Sales" as your inquiry type in the contact form and mention you'd like a demo. Our solutions team will schedule a personalized walkthrough of the platform tailored to your use case.