Last Updated: 01-04-2026

1. Data Fiduciary Information

Neon Cloud is operated by:

  • Legal Entity Name: NEON CLOUD PRIVATE LIMITED
  • Registered Address: 55, IEM Electronic City, Sec 18 Palam Road Gurgaon Haryana India 122015
  • Email: compliance@neoncloud.com

For applicable law, we act as a Data Fiduciary and, in certain cases, a Data Processor.

2. Scope of This Policy

This Privacy Policy applies to:

  • Users of the Neon Cloud platform
  • Website visitors
  • Customers using our infrastructure services

3. Categories of Personal Data Collected

3.1 Account Information

  • Name
  • Email address
  • Phone number
  • Organization details

3.2 Technical & Usage Data

  • IP address
  • Device and browser information
  • Logs, telemetry, API usage

3.3 Payment Data

  • Billing details
  • Transaction records (processed via third-party providers)

3.4 Customer Content (Hosted Data)

  • Data stored, processed, or transmitted by customers using Neon Cloud

4. Consent Notice (DPDP Compliance)

At the time of data collection, you are provided with a clear notice specifying:

  • What data is collected
  • Purpose of collection
  • How it will be processed

By:

  • Clicking “Accept”
  • Registering an account
  • Using our Services

You provide free, informed, specific, and unambiguous consent to processing of your personal data.

You may withdraw consent at any time (see Section 10).

5. Purpose of Processing

We process personal data only for:

  • Account creation and authentication
  • Service delivery and infrastructure provisioning
  • Billing and payment processing
  • Customer support
  • Security monitoring and fraud prevention
  • Legal and regulatory compliance
  • Service improvement and analytics

6. Legal Basis of Processing

Under Indian law, processing is based on:

  • Consent of the Data Principal
  • Compliance with legal obligations
  • Performance of contract

7. Role Clarification (Fiduciary vs Processor)

  • For your account data → Neon Cloud acts as Data Fiduciary
  • For data you host on Neon Cloud → Neon Cloud acts as Data Processor

We process hosted data strictly on your instructions.

8. Cookies and Tracking Technologies

We use cookies for:

  • Essential functionality
  • Authentication
  • Analytics

A cookie consent banner is provided where required.

9. Data Sharing and Disclosure

We may share data with:

  • Infrastructure providers
  • Payment gateways
  • Analytics providers
  • Government or legal authorities

All third parties are bound by contractual data protection obligations.

10. Withdrawal of Consent

You may withdraw consent by:

  • Updating account settings
  • Contacting us at: [Insert Email]

Upon withdrawal:

  • Processing will cease unless legally required
  • Certain services may become unavailable

11. Data Retention

We retain personal data only as long as necessary:

Data Type Retention
Account data Until account deletion
Logs Limited duration (e.g., 30–180 days)
Legal records As required by law

12. Your Rights (Data Principal Rights)

Under Indian law, you have the right to:

  • Access personal data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent
  • Nominate another person to exercise rights

You may exercise these rights by contacting us.

13. Children’s Data

We do not knowingly process data of individuals under 18 years.

If such processing is required:

  • Verifiable parental consent will be obtained
  • No tracking or behavioral profiling is conducted

14. Cross-Border Data Transfers

Your data may be transferred outside India:

  • Only to permitted jurisdictions
  • In compliance with government notifications

We will not transfer data to restricted countries as notified by authorities.

15. Data Security

We implement reasonable security safeguards, including:

  • Encryption (in transit and at rest)
  • Access control mechanisms
  • Monitoring and logging
  • Secure infrastructure practices

Where applicable, we follow industry standards such as ISO/IEC 27001.

16. Data Breach Notification

In the event of a personal data breach:

  • Affected users will be notified promptly
  • Relevant authorities will be informed as required

17. Grievance Redressal

Grievance Officer:
Name:
Email: 

Timelines:

  • Acknowledgement: within 72 hours
  • Resolution: within 15–30 days

18. Escalation Mechanism

If you are not satisfied with our response, you may escalate your complaint to:

  • Data Protection Board of India

19. Significant Data Fiduciary Compliance (If Applicable)

If classified as a Significant Data Fiduciary, Neon Cloud will:

  • Appoint a Data Protection Officer (India-based)
  • Conduct Data Protection Impact Assessments
  • Perform periodic audits

20. Third-Party Services

Our Services may include integrations with third parties.
We are not responsible for their independent privacy practices.

21. Changes to This Policy

We may update this Privacy Policy periodically.

Material changes will be communicated via:

  • Email
  • Website notification

22. Contact Information

For privacy-related queries:

Email: compliance@neoncloud.com
Address: 55, IEM Electronic City, Sec 18 Palam Road Gurgaon Haryana India 122015

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