Frequently asked questions
Quick answers to your questions about Neon Cloud services, from Virtual Machines to Kubernetes and Object Storage. Get the info you need to get started and succeed.
Account
Each account has limits to ensure platform stability. These include caps on the number of services you can create, such as virtual machines, block storage volumes, and others. These limits help us maintain service quality for all users.
Yes, you can request an increase to your service limits. Contact our support team (help@neoncloud.com) with details about your needs, and we’ll review your request based on your usage history and requirements.
We require a valid credit or debit card to prevent platform abuse and ensure service availability for legitimate users. This helps us maintain a high-quality infrastructure for all customers while protecting against automated account creation and potential misuse.
You can enable 2FA from your profile settings. Once activated, you’ll receive a one-time password via email during each login attempt, adding an extra layer of security to your account.
Billing
Pay-as-you-go means you’re billed hourly for the resources you allocate, such as CPU, RAM, storage etc. You only pay for what you provision, offering flexibility without any upfront commitments or contracts.
You’re billed on the first day of the month for the resources you’ve used in the previous month. The billing period is capped at 30 days (720 hours) per month for predictable costs, regardless of calendar month length.
Yes, powered-off servers still incur charges as we continue to reserve your allocated resources (CPU, RAM, storage, and IP address). To completely halt charges, you need to destroy the server instance. Consider using snapshots for cost-effective long-term storage of inactive servers.
We use Razorpay as our payment processor and accept all major credit cards (Visa, Mastercard, Amex), debit cards, and UPI. Business customers can arrange wire transfers or purchase orders.
All invoices are issued in Indian Rupees (INR), regardless of your location or payment method.
Each plan includes generous outbound data transfer, with overages charged at ₹5 per GB per month over plan limit. You get unlimited internal transfer within the data center and unlimited inbound transfer from external sources.
Yes, the neon cloud platform offers Role Based Access Control (RBAC) where you and your team can define roles and grant access to products and services based on the role.
No hidden fees – you’ll only pay the listed rates. While optional services and overages (like extra data transfer) may apply, these are clearly outlined in our pricing details.
Our pay-as-you-go model applies to all accounts. For long term contracts we offer these discounts:
- Quarterly – 8%
- Annually – 12%
Backups
They’re regularly scheduled copies of your server’s state that protect your data from unexpected issues. Backups are stored in the same data center as your virtual machine, on a fault-tolerant and high availability architecture, ensuring both quick recovery and data redundancy.
The backups are charged at a flat rate of ₹2 per gb per month. This pricing applies regardless of your chosen backup frequency.
Choose between 12 hours, daily, weekly, bi-weekly or monthly backups, with the ability to customize the exact day and hour they occur. This helps you align backups with your maintenance windows and operational needs.
The system maintains your 7 most recent backups. They’re stored separately from your VM and don’t count against your storage quota.
Backups cover your entire server state, except for attached block storage volumes. Currently, only full server restores are supported, without individual file recovery options.
All existing backups for that VM are permanently deleted.
Snapshots
Snapshots capture the entire state of your virtual machine or block storage volume, allowing you to restore it quickly in case of failures or data loss. They provide a simple solution for backups and system recovery.
Snapshots are priced at ₹5.75 per GB per month or ₹0.008 per GB per hour. For example, if you have a 50GB volume, the snapshot will cost ₹287.5 per month (50GB × ₹5.75) or ₹0.4 per hour (50GB x ₹0.008), as we store your entire volume state for restoration purposes.
Yes. When you create a snapshot, we capture and store the complete state of your volume to ensure data consistency and reliable restoration. Whether you’re using all or just part of your volume, we need to maintain a complete point-in-time copy of your data to guarantee successful recovery when needed. This comprehensive approach ensures you can restore your system to its exact state at the time of the snapshot.
You can create snapshots of both virtual machines and block storage volumes. For VMs, it captures the entire system state. For block storage, it preserves the data on your volumes, protecting against accidental deletion or corruption.
Snapshots can only be restored to equal or larger disks. This ensures proper data restoration while giving you the flexibility to upgrade storage capacity when needed.
Snapshots are stored securely in the same data center as your instance or volume, on a separate fault-tolerant and high availability architecture, ensuring quick access when you need to restore your data.
Simply select your data center location, choose your project, and pick the instance or block storage volume you want to snapshot. The process captures the entire state of the selected resource at the moment it’s created.
Virtual Machine (VM)
- For the self-managed virtual machines users are responsible for managing and maintaining their server environments.
- For the neon cloud managed virtual machines, neon cloud is responsible for managing and maintaining their server requirements (click here to see what is managed by neon cloud).
You can choose from a wide range of operating systems, including popular Linux distributions (Ubuntu, CentOS, Debian, Fedora, and more) and Windows Server editions.
Yes, Neon Cloud VMs are designed for scalability. You can easily upgrade or downgrade CPU, RAM, and storage to match your workload requirements through the self-service portal.
Yes, you have direct console access to manage and monitor your instance.
Neon Cloud offers flexible pricing options, including pay-as-you-go for on-demand usage and discounted rates for long-term reserved instances. Check our pricing page for detailed information.
Yes, we offer free cloud migration services for new customers. Our team can assist you with seamless migration of your workloads to Neon Cloud VMs, whether from on-premises or other cloud platforms. Please send an email to help@neoncloud.com requesting a VM migration. Mention your account number (available in the portal on the right top) and current VM platform name.
We provide a Service Level Agreement (SLA) with a 99.995% uptime guarantee, ensuring your VMs remain available and reliable.
Yes, every server includes one free IPv4 address. You can add more for an extra fee of ₹175 per IP per month if needed.
Yes, you can either purchase extra NVMe SSD block storage or upgrade your plan to increase storage capacity.
Yes, custom ISOs are supported for booting alternative operating systems.
Neon Cloud provides advanced security features such as private networking, firewalls, DDoS protection, and regular patching. We also offer free of cost monitoring tools to track and protect your VM resources. Additionally, we provide Role Based Access Control (RBAC) on the neon cloud platform that allows you to provide your team members access to limited products and services on the platform.
Neon Cloud provides 24/7 human customer support via live chat and email, ensuring you receive assistance whenever you need it.
Absolutely. Neon Cloud offers a robust REST API that allows developers to programmatically create, configure, and manage VMs for their applications.
Kubernetes
Neon Cloud Kubernetes is a fully managed Kubernetes service that simplifies the deployment, scaling, and management of containerized applications. We offer the Kubernetes control plane free of cost. It offers developers and businesses the power of Kubernetes without the complexity of manual setup and maintenance.
With Neon Cloud Kubernetes, you get a highly available, secure, and automated Kubernetes environment without the need for manual infrastructure management, allowing you to focus on building and scaling your applications.
Our service includes automated cluster scaling, seamless updates, integrated monitoring and logging, high availability, and 24/7 human customer support to ensure optimal performance and reliability.
Yes, Neon Cloud Kubernetes seamlessly integrates with our block storage, object storage, virtual machines, load balancers, and VPCs, enabling you to build a complete cloud ecosystem.
We ensure high availability through multi-zone clusters, automated failover, and a robust SLA-backed uptime guarantee, giving you confidence in the reliability of your applications.
Yes, Neon Cloud offers a free trial period for Kubernetes to help you explore and test our services before committing to a subscription.
Absolutely. Our team can help you migrate your existing Kubernetes workloads, including clusters, applications, and configurations, to Neon Cloud Kubernetes.
Marketplace Applications
Applications are pre-configured for immediate deployment, eliminating complex setup processes. You can launch them with just a few clicks and start using them right away on our cloud infrastructure. Visit our marketplace to see the full list.
We regularly update our marketplace applications to ensure you have access to the latest major, stable versions with current security patches and features.
Yes, once deployed, you have full control over your applications and can customize them according to your needs while maintaining root access.
We provide infrastructure-level support for all marketplace applications. For application-specific issues, you can access community support or documentation provided by the application developers.
Operating System (OS)
We offer popular Linux distributions (including Ubuntu, CentOS, Debian) and Windows® Server editions, all optimized for cloud deployment. Visit this page to see the full list.
We regularly update our images with the latest major, stable releases. Each image is tested before being made available in the marketplace.
Yes, while we provide optimized OS images, you can also upload and use your own custom OS images that meet our technical requirements.
Linux distributions are free to use, while Windows Server requires proper licensing that come at an additional cost (see pricing). Evaluation versions are available for testing and development purposes.
Load Balancers
It distributes incoming traffic across multiple servers, ensuring no single server becomes overwhelmed. This improves application availability, scalability, and fault tolerance.
₹500 per load balancer per month. You’re billed only for the hours your load balancer is active, up to a maximum of 720 hours (30 days) per month.
We offer three algorithms: Source routes based on client IP address, Round Robin distributes requests sequentially, and Least Connections sends traffic to servers with fewest active connections.
Choose from LB Cookie where the load balancer manages connections with its own cookie, Source Based which uses the client’s IP address to maintain connection to same server, App Cookie which uses your application’s existing cookies for persistence, or None which means each request is handled independently with no session stickiness.
No, our load balancers handle unlimited bandwidth with no additional charges.
Yes, our load balancers included DDoS protection to help safeguard your applications from distributed denial-of-service attacks.
Traffic is automatically rerouted to healthy servers if any server fails health checks. This happens instantly and requires no manual intervention.
Yes, you can configure routing based on IP addresses or ports to direct different types of traffic to specific server groups.
There’s no limit on the number of servers you can add to your load balancer pool.
Cloud Firewall
A built-in security layer that protects your infrastructure by allowing you to control incoming and outgoing traffic through customizable rules, protocols, and ports.
Yes, our cloud firewall is included at no extra cost with every server. You can create and manage as many rules as needed without additional charges.
Rules define what traffic is allowed based on source IP ranges (CIDR), protocols (TCP, UDP, ICMP), and specific ports. You can create rules to precisely control access to your services.
Cloud firewall supports TCP, UDP, and ICMP protocols. You can specify port ranges for TCP and UDP, and configure ICMP types and codes for granular control.
You can define specific ports or port ranges for each rule. Common ports like 80 (HTTP), 443 (HTTPS), and 22 (SSH) can be quickly configured to allow necessary service access.
Yes, you can create custom rules by specifying source IP ranges, protocols, and ports. This allows you to implement precise security policies for your specific needs.
Firewall rule changes take effect immediately, allowing you to quickly respond to security needs without service interruption.
Virtual Private Cloud (VPC)
A Virtual Private Cloud gives you full control over your network environment. You can define custom IP ranges, set up firewall rules, configure site-to-site VPNs, and segregate traffic for enhanced security and flexibility.
No, VPCs are included free with your cloud infrastructure. You only pay for the compute resources you use and any additional IPs (₹175/month per IP) beyond the one included with each server.
You can select the network size that fits your needs – for example, a /24 network provides 256 usable IP addresses. This defines how many resources you can host within your private network.
Each VPC comes with built-in cloud firewall protection, customizable network ACLs, and DDoS protection. You can define granular traffic rules and policies to secure your network.
Internal traffic within your VPC is unlimited and free. For external traffic, each plan includes generous outbound data transfer, with overages charged at ₹5 per GB per month. All inbound traffic is unlimited and free.
Yes, you can establish secure site-to-site VPN connections between your VPC and on-premises networks. This allows seamless integration with your existing systems.
Role Based Access Control (RBAC)
We provide Role-Based Access Control (RBAC) allowing you to create custom roles and assign specific permissions to users based on their responsibilities within your organization.
Our 2FA system adds an extra security layer by requiring both a password and a one-time code sent via email during login, helping protect your account even if passwords are compromised.
Yes, you can monitor login history, access patterns, and changes across your account through our activity tracking system, helping you identify and respond to any unusual activity.
You can set precise permissions for different resources, including virtual machines, network settings, and billing information, ensuring team members only access what they need.
Yes, you can assign users to specific projects, ensuring they only interact with relevant resources and maintaining clear organizational boundaries.
Encryption
We employ comprehensive encryption for data both at rest and in transit through our software-defined storage infrastructure, ensuring your information remains secure throughout its lifecycle.
Our storage infrastructure implements industry-standard encryption protocols to protect your data, with secure key management and regular security updates.
Compliance Certifications
We hold several key certifications including ISO 27001 (Information Security Management), ISO 20000-1 (IT Service Management), ISO 9001 (Quality Management), SOC2, and are fully GDPR compliant.
Our data centers feature comprehensive physical security measures including:
- Biometric access control
- 24/7 video surveillance and security teams
- Intruder alarm systems
- Tier III compliant high-availability infrastructure
We maintain strict GDPR compliance and implement multiple security layers including encryption, access controls, and secure infrastructure design to ensure your data privacy.
Our infrastructure includes:
- N+1 redundant UPS systems
- Redundant power systems
- Advanced fire protection systems
- Multiple security and monitoring layers
Block Storage
Block storage divides data into fixed-size blocks, ideal for applications requiring low-latency access like databases and virtual machines. Our NVMe SSD solution is up to 10 times faster than standard SSDs, offering exceptional performance for demanding workloads.
We use triple replication, meaning your data is copied to three different physical devices. This ensures high availability and protects against hardware failures, significantly reducing the risk of data loss. Additionally, we provide you with other security measures such as MFA, access controls, cloud firewalls, encryption, and DDoS protection.
No, each volume can only be attached to one instance at a time. However, you can easily detach and reattach volumes to different instances as needed.
We offer snapshot functionality, allowing you to create point-in-time copies of your volumes. These snapshots can be used to restore data or create new volumes.
You can provision up to 16TB per volume. There’s no limit to the number of volumes you can create, allowing for virtually unlimited total storage capacity.
Billing is based on the provisioned capacity per month. There is flat price of ₹5 per GB per month for high performance NVMe SSD. You only pay for the storage you allocate, regardless of actual usage. There are no additional charges for I/O operations or data transfer within the same data center.
Object Storage
Neon Cloud Object Storage is a scalable, secure, and cost-effective solution for storing and managing unstructured data such as files, images, videos, backups, and logs. It is compatible with S3 APIs for seamless integration with your applications.
Neon Cloud Object Storage is ideal for data archiving, backups, content delivery, media storage, big data analytics, and application data storage.
Our object storage is designed with built-in security features, including encryption at rest and in transit, role-based access control, and bucket-level permissions to ensure your data is protected.
No, our Object Storage is designed to be highly scalable, allowing you to store unlimited amounts of data as your needs grow.
Yes, Neon Cloud Object Storage is an excellent solution for creating reliable and secure backups, whether for individual files, application data, or entire systems.
Neon Cloud Object Storage uses a pay-as-you-go pricing model, where you are billed based on the amount of data stored and the amount of data transferred. There are no upfront commitments.
We provide 99.9999999995% (11 nines) data durability by replicating data across multiple storage nodes and zones. Our services also include a 99.95% uptime SLA.
Yes, Neon Cloud provides tools and support for seamless migration of your data from on-premises or other cloud providers to Neon Cloud Object Storage.
Support
We offer multiple support channels including an in-platform ticketing system and live chat support on our website. Each request is handled by real people ensuring you get expert assistance for your specific needs.
Our support team brings 30+ years of industry experience and holds multiple certifications including CompTIA, Microsoft 365, NSE4, and ITIL. We continuously invest in training to provide better, faster assistance.
Our technical support team can assist with infrastructure issues, platform questions, account management, and general cloud service inquiries.